Winford Resort and Casino Manila

Extremely disappointed with my stay. Despite being a luxury hotel, I experienced a ceiling leak in my bathroom that completely ruined the experience. Water was dripping all night, and when I reported it to the staff, they offered no meaningful solution. For the price and reputation, I expected much better. A luxury hotel shouldn't have such basic maintenance issues. Will never go back here!

Lives up to its Name. Its also beside the Mall. Easy access for anything. Swimming pool has warm water. We only experienced a problem when the Grab driver we ordered. Couldnt find our location and parked on for some reason.

Winford itself is ok, the pools are great for kids because there's a pool that's not too deep. Although, the rooms are not very clean and they even forgot to put towels and robes in our room and a supervisor went up to our room to check the whole place for towels and robes. When she couldn't find them, she told me that we can't check out if the towels and robes are not there. I told her that how can we give the towels back if we weren't given towels and she only repeated what she said. It went on for maybe a solid 10mins that we were just repeating ourselves. Mind you, I was pregnant that time so imagine how frustrating it was for me. After double checking, they realized that they really forgot and that supervisor never went up to apologize, only the house keepers. Foods are so so.

Its a nice hotel but its very hidden. The comfort rooms does not have bidets.

They have wedding packages but they are hard to communicate with. Upon reaching the hotel, I was referred to two different persons but none of them can't answer my questions. They cannot be reached thru call and they don't answer queries sent thru Viber and SMS. The package seemed promising but the communication is a red flag. It has been a week of follow-ups and promises without results. Not recommended. TLDR; mahirap sila kausap