HOTEL101 Manila

Arriving for a two-night stay, I was expecting overall mediocrity. I'm glad to say it wasn't mediocre. Location-wise, it's walking distance (about 600m) from Mall of Asia with tons of shops, restaurants, and cash points nearby. The rooms are surprisingly adequate with the standard features such as a mini-fridge, kettle, and hot shower. What was a nice surprise, however, was that each room comes with a microwave and a kitchen sink. Beds are comfortable with the standard duvet and down pillows allowing for a good night's rest. I should probably separate the restaurant's review, but since it's in the hotel, I'll throw in it here. We only at Horizon for breakfast, and it was okay at best. They don't have a wide array of food choices, but what was available was quite tasty. While the hostess for the restaurant was really helpful, the rest of the staff seemed a bit apathetic and unmotivated. All in all, I highly recommend Hotel 101 if you have business in the area, and/or are on a budget.

The hotel is in a great location. Walking distance to the Hugh SM MALL OF ASIA! And a number of other shops and restaurants. I gave my room a three star only because the AC is an old unit, and it makes the room smelly. I turned it off but the smell is in there for good. I am getting headaches in the morning. I think it's from the AC. I am drinking lots of water too. No difference. But the room itself is great! Comfortable bed. A little kitchen area. A microwave, coffee maker, and a safe. Huge 50" TV! The pool area is nice. Even have a hot tub. Pool is only 1.5 meters deep (4'). That's fine. Staff are super friendly. If it wasn't for the AC, it would be 5 stars. There's a restaurant downstairs. A 7-11 on the main floor outside.

Minutes away from the airport and downtown this hotel is in a good location. Close to the Mall of Asia which is the biggest in Asia. The rooms are simple, clean, comfortable beds and the staff is very friendly. The hotel has a pool, good breakfast and the reception is more than willing to help if you need something, being a taxi or sightseeing stuff. Would use it again, as it’s good value for money.

Subject: Formal Complaint Regarding Unsatisfactory Service and Misplaced Phone at Hotel 101 Dear Hotel 101 Management - Pasay City Branch, I am writing to express my extreme dissatisfaction with the service I received during my recent stay at your hotel. The experience was nothing short of disappointing, and I feel compelled to bring these issues to your attention. First and foremost, my phone was misplaced at our room. My Aunt booked 2 rooms for 3 nights, with 6 guests. When I sought assistance, I was informed that an authorization was needed from my Aunt, a relative who booked the room. Despite this, I was made to wait for almost an hour before any action was taken. The lack of urgency and consideration during this time was deeply frustrating, and it is evident that the hotel's protocol is inconsiderate towards guests' time and needs. Moreover, the check-in process was equally troubling. All guests, including myself, presented valid identification upon arrival. However, we later discovered that the front desk staff had not made copies of our IDs, nor had they recorded any details as per standard procedure. This was confirmed by the front desk officer, which only added to our frustration and concerns about the hotel's operational practices. Overall, I am devastated by the poor level of service provided. The lack of professionalism, disregard for guest convenience, and inefficient handling of simple requests has left me with a negative impression of your establishment. Given the circumstances, I am compelled to rate this experience with a single star, which I believe reflects the level of disappointment we encountered. I hope that you take this feedback seriously and make the necessary improvements to prevent such issues from occurring in the future. Sincerely,

The rooms were clean, but firstly when we arrived there were no water in the bathroom and when they fix the problem we didn’t have any hot water during our stay. So double check if you’re going to have hot water in the room. On the other hand the location near the Mall of Asia is great!