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Golden Phoenix Hotel Manila is a sleep sanctuary. Discover why people #SleepWithUs.

 

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Location

Google Reviews

4.0
2,823 reviews
  • Ricky Caluza
    Ricky Caluza
    2 months ago

    Room The main reason I booked this hotel was because the pictures online looked amazing. However, when I arrived, the room I got was nothing like the photos—it had an outdated appearance. The pictures made the hotel look upscale and fancy, but in person, it felt more like a 2-star room. Very disappointing. Service The staff were the highlight of the stay. Everyone, from the cleaners to the service crew, was incredibly helpful, friendly, and quick to respond to any requests. In fact, they were more approachable and accommodating than the receptionists. Great service overall. Common Areas The lobby was another letdown. It appeared much larger and more luxurious in the photos, but in reality, it was smaller and more compact. Reception The receptionist we dealt with didn’t provide clear directions to our suite. She simply pointed to the elevator, which seemed straightforward, but it wasn’t. The hotel has a two-elevator system that’s disconnected, making it confusing to navigate. Thankfully, one of the cleaners stepped in and kindly showed us the way. Overall This hotel doesn’t feel like a 4-star establishment—it’s more like a 3-star experience at best. While the service staff were exceptional, the discrepancies between the marketing photos and the actual experience were too significant to ignore.

  • Narumon Thongkhaw
    Narumon Thongkhaw
    a week ago

    The only one good thing here is the staff. Picture on online and the real are different. Some 2 stars hotels are even better in management. The walkway seems dirty and bad smell, likes dust. It is very noisy. In day time, housekeeper talk noisy, and hotel permit to have construction work. Have you considered a convenience of customer? At night, always noisy because of table or chair moving. I cannot sleep well neither at night nor day. I will never choose this hotel again,

  • J Jamila
    J Jamila
    a month ago

    The website made the rooms look amazing, but when we arrived, it was a completely different story. The place was outdated, dirty, and smelled terrible. There were no clear signs or directions, making it frustrating to navigate. The worst part was the safety issues. As we were settling into our room, we heard fire trucks outside, and the fire alarm went off for about a minute before being turned off. When I opened the door, the hallway was filled with smoke, yet the alarm was already silent—completely unacceptable! We went downstairs, expecting an evacuation, only to see the staff still checking people in like nothing was wrong. Hours later, they told us it was safe to return, even though there was still smoke lingering in the building. It felt like the staff didn’t care about guest safety at all. This was one of the worst experiences I’ve ever had at a hotel. It’s outdated, poorly managed, and unsafe. I strongly recommend avoiding this place at all costs.

  • Lawrence Aquino
    Lawrence Aquino
    a month ago

    The parking is far from the lobby and getting to the lobby feels like going through a maze. It’s easy to get lost at the hotel especially when you’ve just checked in. We got a free upgrade to an executive king room and the room is very very spacious but lacks a few amenities especially in the comfort room. Breakfast is okay but would have been better if there were more options

  • William Saxon
    William Saxon
    in the last week

    I'm extremely upset with the service and the condition of the hotel room that i'm staying at. I'd like to take this one by one. Let's start with the room. Although the room is roomy, but it is very poorly cleaned. I can barely look out the windows because they are so extremely dirty. There is a hole in the wall that is covered by a piece of plywood loosely covered. And I can hear everything that's going on outside on the street, cab driver screaming and hollering dogs fighting planes that sound like they're landing right in front of the hotel. And this morning, when I woke up to go to the restroom, there were two roaches on the bathroom floor. For what I paid for this hotel?I don't think that this is acceptable. Room service, another issue the 2 meals that I received. We're cold. I ordered eggs, bacon and toast and coffee. The eggs were ice cold, no salt and pepper offered no butter for the toast. The coffee was so bad.It tastes like it was scraped off the bottom of the pacific ocean. The pizza that I had yesterday was slightly acceptable.It had good taste, but it was cold. I am requesting a refund for the remainder of my stay here at this hotel. This trip that has been lasting an entire month. Add several hotels has been exceptional. Except for this hotel, it has been a headache. I want the hotel. I would like to request the hotel to refun the rest of my stay. I am planning on writing a review and it will not be favorable for the hotel. At this point I feel like I should cut my losses and just go to someplace else but I find acceptable. I have been to many hotels in the manila area in the past two years, and this place is substandard. I would like a response by the end of today. Or I will be leaving this hotel by tomorrow.Check out time.

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