Katherine’s Café

Very bad service!!! I waited for almost 3 hours. I asked another staff member why it was taking so long, as I had already been waiting for 2 hours, and she responded that one teller was on break, mind you, it was already 2 pm. At 3 pm, I asked another staff member at Teller 2 why it was taking so long, given that it was already 3 pm, and she said, 'Others are still on lunch break.' Someone else was also complaining that they had been waiting for 2 hours already. It's really slow! I will go to another bank! Oh I WISH NOT ALL BRANCH ARE LIKE THIS. Such a disappointment!

Wasted 20 minutes waiting for an agent. So 3 agents were helping one client at once, how unproductive?! Spent another 30 minutes with an agent just to pick up a debit card. Sheena the agent that helped me kept saying “antay lang ma’am antay lang ma’am”. She even left her counter and off she went elsewhere nowhere to be found in the middle of the process. What a waste of time!

I was so disappointed in this branch because not a single employee was welcoming their customers. Their teller was so slow to open an account; it took almost 30 minutes to finish one customer. And especially, one of the employees called me "Sir," even though she knew that I was part of the transgender community. I hope BPI promotes inclusivity and provides 100 percent customer service.

We’ve been waiting for more than an hour now just to do some transactions over the counter!! They have so many customers waiting to be called their turn and yet the number of counter is just two. The turn around time for this kind of transactions should not take too long. They should really address this issue because many of us has some other things to do and they waste so many precious time.

Very very very bad service. Save your time do not bank here.