Nobu Hotel, City of Dreams Manila

I stayed here for two nights, and unfortunately, my experience was disappointing from the start. Upon arrival via ride-share, the bellmen saw me but showed no attentiveness or sense of urgency. They didn’t assist with unloading my luggage and simply stood around. Even after my suitcases were out of the car, it took them a while to acknowledge me and help bring them through security. It was frustrating and not the level of service I expected. Check-in was also chaotic. The lobby was busy, and there was no clear queue, despite three employees manning the front desk. This led to other guests cutting in front of me. While it’s not the hotel’s fault that some guests lack courtesy, other hotels I recently stayed at had staff managing the queue and directing guests accordingly. Once I was finally assisted, the receptionist was pleasant—efficient but not particularly warm. However, I did appreciate that since my stay was prepaid, she offered to waive the PHP 2,000 deposit per night. The rooms themselves are nice and modern. Most amenities worked as expected, except for the in-room dining QR code, which wasn’t functional. Instead, I had to navigate the menu on the TV, which was frustrating because the remote control was unresponsive and required multiple presses. On a positive note, the bed was incredibly comfortable. Having traveled around the country for about a month, I truly appreciated a good mattress and had no issues getting a restful night’s sleep. Room service for breakfast was a highlight. My order arrived promptly, and the staff was very courteous over the phone. When the food was delivered, I was impressed by the level of detail the attendant showed in ensuring a comfortable dining experience—he even moved some furniture around to accommodate my setup. He was attentive and meticulous. Unfortunately, this level of service wasn’t consistent. Later, when I called to have the dining cart removed and let them know I’d be leaving my room (giving permission for them to enter), I returned more than two hours later to find the cart still there. For a Nobu-branded property, this hotel missed the mark. While there were some positives, the inconsistent service and lack of attention to detail left me underwhelmed. If I were to return to City of Dreams, I would likely consider one of the other two hotels instead.

I will never stay here . I got 3 rooms booked here and every-time I felt belittled .i understand that there was a sign no outside but I seen so many people coming in with outside food and the nerve for them to single me out . I’m here with 3 kids and I have three rooms here booked . I had never stayed in a hotel where they won’t let you take outside food . I was not informed of that and for the sign it’s misleading because it will look like it’s for the casino which is understandable . It’s ridiculous for tourist how are they able to stay here without bringing any goods prior to leaving the Philippines . I would rather spend my money elsewhere where . THIS PLACE IS NOT TOURIST FRIENDLY . Nor its is not family friendly . I WILL NEVER STAY HERE

Our stay was fun, hotel is superb! only one thing needs to be addressed, Jesse of the reception team is not helpful at all, I arrived at around 1:30 Pm, I requested for 2 beds but upfront, without checking it, said that he can only Give me 1 bed, regardless of waiting or not. This is unbelievable and unaaccepted from a 5 star hotel crew.

I went to the spa and it was good. The price is fair and the technician did a good job. It’s not full-service = there’s no hot tub/sauna/steam room, and the shower/locker room is pretty basic. The spa is just a lobby with treatment rooms. You have to go to the Nuwa Spa for full-service. You can hear the train constantly go by though.

We had an amazing quick stay here :) Reception was lovely and offered us a room upgrade. Room was nice and spacious, everything was clean and well maintained. This hotel is just the right size, rooms are close to facilities and quiet. Bed was very comfy. We will definitely choose to stay here again when visiting Manila for a nice and relaxing stay close to the airport, Ayala Malls & MOA.