O2 Rooftop Bar

It’s my second time to stay here, but this time with my family. I’ve been wanting to bring them here since my college classmates and I stayed a couple of years ago. Their biggest advantage remains to be the strategic location - just beside SM Aura and around 2 blocks away from Serendra, which is your entry point to Bonifacio Highstreet. The new 3rd floor is a great addition - it gives more space for guests as they check-in / check-out. Booking a room here has always been a breeze - phone inquiries are answered quickly, clearly and very politely. The only hiccup we’ve encountered during this stay is how the front-desk have proudly promoted their dine-in room service but the in-house restaurant failed to deliver. The menu inside the room even displayed “servicing 12nn-12am” but when we called at around 2-3pm, the receiver of my call said that they don’t do room service at that time. I mentioned the “service hours” on the menu. The lady on the other line said that room service is not available but that I can place the order at the resto itself. My family and I went up, and was surprised to learn that both the pool resto and the bar are closed. This was really confusing. Other than this, the rest of our stay was tolerable, and the staff were helpful, but could be better.

Reduce a star because there are tiny bugs crawling around the floor. And the cabinets seem to have humidity damage? Both didn’t bother me much. But if you are scared of even the tiny bugs, then avoid. Also I was in a 2-bedroom unit on the 18th floor, somehow I got a lot of traffic noise in the master bedroom, so I moved to the smaller bedroom, and it was better.

Overall stay at this apartment wasnt too bad, location is alright - just right next to SM Aura but slightly further from all the famous bars/cafes from bonaficio high street. Room was nice and spacious, however room service was so slow - had to wait like 20mins for water and toothbrushes. Their service through whatsapp was amazing though, prompt responses and staff was helpful as well.

I stayed in an airbnb (no soap, bare amt of toilet paper etc) in the residences and while the cost was very good the location is remote enough to make walking inconvenient. It's difficult to walk anywhere interesting other than the mall across the way. Using a grab means you will get stuck in traffic on McKinley during busy times and that same traffic means noise that you can hear all the way up to the roof to pool. Roaches were a constant irritation until we figured out leaving the lights on in the bathroom and kitchen helps a lot. Avoid the narrow side walk and find the little walk way just next to the sm aura mall entrance

Pros: room is clean and neat, location is convenient next to mall, room size is huge, bed is comfortable, freezer microwave water heater are working, got washing machine as well. Hair dryer and iron are provided by request. Cons: water heater didnt work on my first night, but when I told receptionist they fixed it right away. The breakfast is simple but take long time to make.