The Heritage Hotel Manila

My recent stay at The Heritage Hotel was a pleasant experience. The rooms were clean, modern, and well-appointed, providing a comfortable and relaxing space. The bed was incredibly comfortable, ensuring a restful night's sleep. The hotel's location was also ideal, placing me within 5 minutes drive of Mall of Asia. The hotel staff were friendly, helpful, and always willing to assist with any requests. Their efficient service made my stay enjoyable and stress-free. From the moment I arrived, I felt welcomed and taken care of. Overall, I would highly recommend The Heritage Hotel to anyone seeking a comfortable and convenient stay in Manila.

The hotel gives a great first impression with its beautiful exterior and grand lobby, but the rooms didn’t live up to that standard. Our first room had a strong varnish smell that instantly gave me and my husband headaches—which would have made it uninhabitable for an entire night. When we expressed concern about the odour, the staff explained that there was refurbishment work happening on the two floors above us. Besides the smell, the room felt outdated, with old furniture and carpet, scant decor, and a poorly ventilated bathroom with rusty fixtures. The manager kindly upgraded us to a suite and granted late checkout for the following day. We greatly appreciated this gesture. The suite had more space and no varnish smell, but nonetheless the stale and musty air in the room triggered our allergies. Hence, despite the upgrade, we didn’t feel well-rested the following morning. This was our last stop on our Manila trip. Unfortunately, despite the good service and ongoing renovations, I wouldn’t recommend this hotel in its current condition. We experienced far better accommodations elsewhere and recommend looking for other options for a more contemporary and comfortable stay.

I recently had a delightful stay at the Heritage Hotel Manila. The experience was largely positive, marked by several notable highlights. First and foremost, the cleanliness throughout the hotel was impeccable. Every corner of the property, from the common areas to our suite, was maintained to a high standard. The suite itself was spacious and comfortably appointed, which enhanced our overall comfort. We were also pleasantly surprised with a complimentary room upgrade, adding to the value of our stay. The staff were consistently courteous and attentive, contributing significantly to the welcoming atmosphere. Additionally, the swimming pool was a great amenity, though it would be beneficial if its operating hours were extended to accommodate more guests.

We had an amazing stay. I would definitely recommend this place to others. Thank you so much to the staffs on duty namely, Sir Mac, Miss Dolly, Miss Leah, Sir Edward, Miss Hazel and Sir Jason. You did well! Keep it up! 🩵

I booked a hotel room through your website with a promotions book early and save with breakfast. I don’t know if I am reading it wrong or what, but it clearly states that book 7 days or more to avail with key perks Breakfast included. Kindly see attached photos. I showed the said promotions to the front staff but they said I booked the wrong one, like what??? This is not about having a free breakfast, this is about your promotions and company reputation to attract more guests but you have a false offers. Maybe try to reword the marketing promotions. I should have booked then through expedia or a different hotel with breakfast included, quality, and great service. Well, now I know. Danny was great helping me with my stuff. Two thumbs up Danny!