Winford Resort and Casino Manila

For about three years now, we've been fortunate enough to be coming to this hotel, where the staff always warmly welcomes us back and we're grateful to be staying in the same room every visit on the 20th floor with a stunning view of the neighborhood that holds so many fond memories for my wife. The staff is always attentive to our needs. The front desk and dining room staff remember who we are and always make us feel welcome. The pool staff are friendly and accommodating too. The security guards out front make us feel safe and secure yet greet me with a smile and handshake as I cross over to visit the mall. I am looking forward to our next visit.

The room was so comfortable and spacious. The Casino was generous to us both and the morni g brunch was delicious. It was a perfect place for a romantic get-away Literally across the street from SM mall too s this plas has it all

Terrible Service – Avoid at All Costs! Staff name Dennyz and Echo I had an awful experience at the Hippodrome casino restaurant. The staff got my order completely wrong, and instead of apologizing or fixing their mistake, they tried to blame it on me! Seems like they are pushing for the sale of their Tuna, we ordered sizzling tofu, and gave us tuna. That alone was frustrating, but what made it worse was that after that, no one came to our table to take any further orders or check on us. We were completely ignored for the rest of the night. The lack of professionalism and basic customer service was shocking. Definitely not worth the visit.

1. We had breakfast included for all 3 of us as that's what I paid for. When we went for breakfast they told us my child wasn't included and would need to pay. Spoke to duty manager, he was not helpful at all. He told us he would check this and get back to us and never did. We didn't eat breakfast throughout whole stay. We spoke to 3 different members of staff regarding this and no one got back to us at all. Really disappointing as I had booking confirmation and email stating breakfast was included for all 3 of us. 2. 4* hotel that doesn't have basic things like a hair dryer is ridiculous, even other 3* ones do. Leaking kettle everytime it boils. 3. We are a very introverted family, we always put the do not disturb sign everytime we stay at the hotel. This hotel would be calling us everyday asking if we wanted our room cleaned etc after telling them time and time again, no we do not and do not wish to be disturbed. They should respect guests wishes, it's like they want to be nosey and see what's in your room. They couldn't let us know regarding breakfast as to why my son wasn't included even though I paid but could call twice a day pestering about cleaning the room. 4. The room isn't fully cleaned, the carpets had clumps of hair from previous guests, I didn't get to complain about it as we were so tired from a very long day of travels and just wanted to rest. 5. No sound proofing at all. You can hear guests all times of the day and night in the hall way. 6. Hotel claims to be 4* but their services, facilities say other wise. Don't let the interior fool you, the way how the hotel looks doesn't match the quality of their rooms or their service. 100%, will not be returning to this hotel. Not worth the money, there are better 3* hotels in Manila that offer better service, breakfast, and facilities. Save your money and go somewhere else.

Winford has a brilliant lobby. I love their chandeliers. This is a nice place to have your events like debut or wedding. Their table games are located at the second floor. Slot machines are on the ground floor and some are on the second floor. You need to sign up for their membership in the casino.