Citadines Roces Quezon City

Stayed there for 5 nights. Location is near the busy area of QC with restaurants and shops. All staff were very friendly and helpful. Congratulations on that. They abd the hotel management deserve top reviews. The room was a studio apartment, and quite spacious. It had limited amenities, a large water container, 2 packets of coffee, and some teabags. Breakfast had many options for warm cooked food, with a few choices for continental breakfast.

Everything you may need for a 5-star hotel can be found in this hotel. Did not take that much when checking in; check out was also fast. Was also given welcome fruits in the room (maybe because of ASR membership). Staff are attentive, although it took more than 5 mins when we requested for bath robes (no fee, but you have to request). I also think they can improve their breakfast dishes more, especially seafood. Fitness center is also great, and pool is covered if you do not want too much sun. Overall it is a great experience

I've decided to revise my original review. I was very upset when I left my original review for this hotel, and while I definitely did have some negative experiences, there were also a good deal of positives and I feel that only highlighting the negatives was unfair. Upon checking into the hotel on New Years Eve, the lobby was absolutely jam-packed. The staff, however, maintained good attitudes and were very professional in what were undoubtedly stressful circumstances. They all seemed very capable and absolutely qualified to perform their occupational duties at a high level. There just were not enough employees, regardless of how qualified they were, to adequately deal with this crowd in an efficient manner. The elevator situation was also a mess. I waited on the second floor of the parking lot for half an hour plus with two arms full of food for my family as the elevator was seemingly too full and just skipped right over me, going all the way up and back down multiple times not stopping at my floor. While there are stairs, they are designated as the fire exit, and outside of these stairs is the traditional bright colored fire exit sign. I know that the fire exit doors in some businesses trigger an alarm when opened. I had no idea if this one did, and I am still unsure if taking the stairs was an option. If so, I'd have gladly done it. This experience was very frustrating. The rooms themselves in this hotel, however, were very impressive. The shower was phenomenal, and the cleanliness in the room, and the bathroom absolutely met the standard you would expect from a luxury hotel. This is made all the more impressive by the pressing demand of widespread cleanliness needed to accommodate the aforementioned large crowd brought on by the holiday. The staff did an excellent job in this regard. The other big downside of my experience here was the pool. The pool was one of the things that I most looked forward to about my stay, and I found it far too cold to be enjoyable. Regarding this, I do appreciate the explanation that I was given as a response to my previous review, but I do maintain that this was very disappointing. But in general, I very much appreciate the response I received to my initial review. I felt as though my criticisms were legitimately listened to and taken seriously, whether or not any of them actually get addressed, the response was nonetheless very professional and informative. Thank you for taking the time to make my concerns feel heard.

Exceptional Service and Hospitality! I recently had a wonderful stay at Citadines Hotel on Roces Avenue, Quezon City. From the moment I arrived, the staff made me feel incredibly welcome. The security guards, especially JM and Jonard, were extremely respectful, helpful, and always ready to assist with a warm smile. The guest services team was equally impressive—although I forgot to collect their names, their professionalism and hospitality did not go unnoticed. Every staff member I encountered was friendly, accommodating, and truly committed to providing excellent service. The hotel itself was comfortable, clean, and well-maintained, making my stay even more enjoyable. I would definitely stay here again and highly recommend it to anyone looking for a great place to stay in Quezon City. Keep up the fantastic work!

Our stay in Citadines Roces Quezon City was very pleasant. From the moment we arrived in the hotel, we were greeted by friendly staff and reception which made the checkin process seamless. The room we booked was a One-Bedroom deluxe and it is very clean and spacious. It also has the essentials that we needed during our stay. There are ample space for your belongings such as safe, luggage space, shoe rack and many cabinets. Iron, hamper, hair blower, safe, towels and toiletries are all provided. The kitchen is also complete with the things you need to cook in the room. For the bathroom, it is big and spacious, and the water pressure is really good. The toiletries provided are nice as well. Meanwhile, the living room and bedroom has comfortable sofa and bed. I had a good night sleep. Overall, every thing is nice in the hotel. The provided breakfast has a decent and tasty spread which they refilled until the last minute. Really good hotel with good value for money. One of the nicest stays I’ve had this year.