I recently stayed at New Coast Hotel (Lavie) .which is listed as a five-star hotel on Agoda.com, for a five-day vacation.
1. Disappointment with Facilities: "One of the main reasons I chose this hotel was for its pool. Unfortunately, it was under maintenance during my entire stay, which was quite disappointing."
2. Service Quality: "The service at the hotel was decent, but there's definitely room for improvement. Some staff members seemed overwhelmed, which affected the overall experience."
3. Star Rating Discrepancy: "Despite being advertised as a five-star hotel, it felt more like a three-star and at times, even a two-star—experience. The amenities and service did not match the expectations set by its advertised rating."
4. Positive Service Experience: "I would like to commend Cyrill from the concierge department for doing an excellent job in handling the service. His professionalism and helpfulness stood out during my stay."
5. Value for Money: "Unfortunately, I did not feel that the stay was worth the money given the discrepancies in quality and service.
Conclusion: "Although there were some setbacks during my stay, I found certain aspects enjoyable. I suggest potential guests check facility availability ahead of time and manage expectations regarding the star rating.
Rating: "Overall, I would rate my experience 3 out of 5 stars."
Wonderful upscale hotel near the bay. Casino within the hotel as well as several restaurants including the Cafe on the 5th floor that serves one of the best breakfast buffets I have seen anywhere in world! And I have been to 75 countries!
Courteous staff, clean room.
Hassle-free check in and check out.
Near to important establishments and offers quality spa services.
Good value for money.
Will recommend and return soon.
I’ve stayed at this hotel a few times and the best thing about it is the service-minded approach of the staff. The hotel is currently being refitted to become more focused on its casino clientele. The rooms are a bit dated but I find this hotel offers a 5 star service for a very reasonable cost.
New coast is very outdated and the food was not memorable and cold. For a hotel that boasts of being 5 stars when in reality should be a 2 star. The service has to be well in order to make up for the lack of quality within the hotel. My husband and I went around looking for an ATM on the 5th floor being the casino. We were immediately approached for having slippers on in which we could not enter. After going back to our room and changing, it was not a surprise to see the casino filled with almost everyone wearing slippers, it is the Philippines, Everyone wears slippers here. For being Filipino American I did not feel welcomed and will never return to this awful experience of a hotel. There is also an empty pool to which they probably cannot afford to upkeep the service and quality of that area as well. DO NOT RECOMMEND.
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Joel Golubi
a week agoI recently stayed at New Coast Hotel (Lavie) .which is listed as a five-star hotel on Agoda.com, for a five-day vacation. 1. Disappointment with Facilities: "One of the main reasons I chose this hotel was for its pool. Unfortunately, it was under maintenance during my entire stay, which was quite disappointing." 2. Service Quality: "The service at the hotel was decent, but there's definitely room for improvement. Some staff members seemed overwhelmed, which affected the overall experience." 3. Star Rating Discrepancy: "Despite being advertised as a five-star hotel, it felt more like a three-star and at times, even a two-star—experience. The amenities and service did not match the expectations set by its advertised rating." 4. Positive Service Experience: "I would like to commend Cyrill from the concierge department for doing an excellent job in handling the service. His professionalism and helpfulness stood out during my stay." 5. Value for Money: "Unfortunately, I did not feel that the stay was worth the money given the discrepancies in quality and service. Conclusion: "Although there were some setbacks during my stay, I found certain aspects enjoyable. I suggest potential guests check facility availability ahead of time and manage expectations regarding the star rating. Rating: "Overall, I would rate my experience 3 out of 5 stars."
Edward Padalinski
a month agoWonderful upscale hotel near the bay. Casino within the hotel as well as several restaurants including the Cafe on the 5th floor that serves one of the best breakfast buffets I have seen anywhere in world! And I have been to 75 countries!
Allen Vergara
2 months agoCourteous staff, clean room. Hassle-free check in and check out. Near to important establishments and offers quality spa services. Good value for money. Will recommend and return soon.
Alex Walster
5 months agoI’ve stayed at this hotel a few times and the best thing about it is the service-minded approach of the staff. The hotel is currently being refitted to become more focused on its casino clientele. The rooms are a bit dated but I find this hotel offers a 5 star service for a very reasonable cost.
Natalie Arabaca
5 months agoNew coast is very outdated and the food was not memorable and cold. For a hotel that boasts of being 5 stars when in reality should be a 2 star. The service has to be well in order to make up for the lack of quality within the hotel. My husband and I went around looking for an ATM on the 5th floor being the casino. We were immediately approached for having slippers on in which we could not enter. After going back to our room and changing, it was not a surprise to see the casino filled with almost everyone wearing slippers, it is the Philippines, Everyone wears slippers here. For being Filipino American I did not feel welcomed and will never return to this awful experience of a hotel. There is also an empty pool to which they probably cannot afford to upkeep the service and quality of that area as well. DO NOT RECOMMEND.