Sheraton Manila Bay

I stayed here for one night on New Years Eve and had a great experience. Even with the hotel being sold out, the staff were professional and helpful. The room was huge, clean, and in great shape. I didn't experience the hotel feeling tired or dated like some other reviews mentioned. Is it an older hotel? Yes, that's why the rooms are so big! They don't build hotels like this anymore! The pool was in great shape, clean, and the pool staff were attentive. The New Years Eve party the hotel put on was very well done. It exceeded all expectations. Food was great, service was great, and getting to go on the helipad for fireworks was such a special experience. As far as location, it was very easy to walk to the Robinsons mall from the hotel. In the other directions, the neighborhood was sketchy, with some homeless people, stray dogs, stuff like that. If you're staying in the hotel, though, or using it as a base and driving to your destinations, it's a fabulous place!

We often frequent this property when passing through. Staff is wonderful, rooms are large and comfortable. Lounge is convenient (closed for renovation until Spring 2025), the pool area is relaxing, and the breakfast is spectacular.(photos included) The only drawback is that when typhoon rains hit, the front street has flooded in the past. This happened to us this past July. Overall, the property is better than average and one of the nicest in the area.

This hotel is fantastic, offering exceptional service that truly stands out. The management is doing an excellent job ensuring everything runs smoothly. Breakfast is a highlight, featuring a delightful selection that caters to all tastes. The executive lounge is equally impressive, with wonderful staff who go above and beyond. Plus, the gym facilities are top-notch, making it easy to stay active during your stay!

The Sheraton Manila Bay truly deserves a full five stars! ⭐⭐⭐⭐⭐ The service is outstanding, and the personalized care makes you feel right at home. A special shout-out to Ralph at the front desk—his professionalism and warmth are remarkable! 👏 The breakfast buffet is exceptional, offering an impressive variety of international dishes. 🍳🥐🍜 You’re spoiled for choice every morning, not knowing which delicious treat to try next! One of the standout aspects is how much the staff anticipates your needs in advance—everything is thoughtfully arranged before you even ask! Any request is handled promptly and efficiently. The rooms are incredibly spacious and feature very comfortable beds that guarantee a restful sleep. 🛏️ The housekeeping service is top-notch, with multiple check-ins throughout the day to ensure everything is perfect. As a Marriott Bonvoy member, you feel truly at home here—it’s a level of care and attention that makes your stay extra special. 🏠✨ And no matter where you go, you’re greeted by friendly, smiling faces. The hotel also boasts a beautiful pool for relaxation and a fantastic café in the entrance area where you can enjoy a great coffee break. ☕ In every way, the Sheraton Manila Bay excels with its first-class service and impeccable amenities. Highly recommended for a luxurious stay! 🌟

Expected a room with view, but didn't get that, and the level of service went down for there. The room was oversized with separate tub and shower, but toilet was slow flow, and didn't flush without you depressing the handle while bowl refilled. Buffet: dinner, the selection was lacking. We ordered grilled fish which took 45 minutes to cook, mind you that there was only 14 people in restaurant. The fish was overcooked too. No sugar-free desserts, fresh fruit was lacking. We observed the pizza baker was the hardest worker, although we didn't have a slice. We complained to management who acknowledged the lack of staff. Breakfast, double espresso and decafe cappuccino took 15 minutes to deliver. Asked for a smoked salmon/veggie omelette, that also took 15 minutes. The two slices of smoked salmon weren't in the omelette but delivered 5 minutes later. Picture of view from window.