Sheraton Manila Bay

I stayed here for one night on New Years Eve and had a great experience. Even with the hotel being sold out, the staff were professional and helpful. The room was huge, clean, and in great shape. I didn't experience the hotel feeling tired or dated like some other reviews mentioned. Is it an older hotel? Yes, that's why the rooms are so big! They don't build hotels like this anymore! The pool was in great shape, clean, and the pool staff were attentive. The New Years Eve party the hotel put on was very well done. It exceeded all expectations. Food was great, service was great, and getting to go on the helipad for fireworks was such a special experience. As far as location, it was very easy to walk to the Robinsons mall from the hotel. In the other directions, the neighborhood was sketchy, with some homeless people, stray dogs, stuff like that. If you're staying in the hotel, though, or using it as a base and driving to your destinations, it's a fabulous place!

Got there at 3:30 pm to check-in. Front desk processed us and was advised that they’re going to get me when the room was ready. After waiting for 15 mins, I approached front desk and was told the wait was going to be 2 hours since the room was still occupied. They could’ve told us that the room wasn’t ready but they didn’t. If I didn’t ask about the room, they would have us wait for 2 hours? Check-in was at 3pm- room should’ve been ready by 3pm… especially when most of your clients travelled from far away. Check-out: front desk didn’t ask how was our stay etc. Don’t buy at the hotel cafe. Complete scam- 1 coffee costs 8$ for a simple brewed coffee. The whole stay felt like a money transaction. I get it, it’s a business.. but man you’re in hospitality. Lmao. Facility is nice and clean otherwise.

Rooms are old and really in need of renovation. Internet is choppy at times. On a positive note - staff are helpful. Hotel lobby/cafe feels nice and is great for co-working. Location is near Robinsons and beach

We often frequent this property when passing through. Staff is wonderful, rooms are large and comfortable. Lounge is convenient (closed for renovation until Spring 2025), the pool area is relaxing, and the breakfast is spectacular.(photos included) The only drawback is that when typhoon rains hit, the front street has flooded in the past. This happened to us this past July. Overall, the property is better than average and one of the nicest in the area.

Came in at 7am this morning, Feb 16. I came in with my husband as he is attending an interview with Staffhouse Agency. When we came into the door, my husband told that he came for an interview, and one of the guards, (middle aged man, little chubby) approached us and told that only applicants can enter the certain function room. I questioned the staff and asked him, "what if I want to stay in the lobby?" He answered that I can only enter the lobby if I am dining. I kept my thoughts and told myself that I can only enter the hotel if I am dining??? This sounds ridiculous. I worked in a 5-star hotel before and this is not how we treat our guests back then. What if I need to book a room or etc., do I still have to dine??? Hmmm. Please please train your guards well. That's all I can say. ☺️ PS: this is my first time coming in to Sheraton Hotel and this experience is not quite welcoming.